![]() Cancel subscription - And lastly, you can cancel any subscriber who is paying via the Vimeo OTT payment system. (This will be grayed out if they do not have a subscription.).(This will be grayed out if they do not have a subscription.) Pause subscription - Clicking this will show a modal asking you to set the duration and to confirm that you want to pause that customer’s subscription.Clicking this action will open this article with instructions on how to handle these requests. Request access data - Your customers have the right to request access to known data about their account.Send login email - This action allows you to resend the login/watch email to the customer for access.Note that this does not give you the ability to change their password. Reset password - This will send the password reset email to your customer, allowing them to reset their password.Contact customer - This action will open your mail client of choice with a new email open to this customer.This will present the following actions you can take on their account: When you select a customer and navigate to their page, select the Support tab on the left side. This will tell you their payment cycle, currency, where their transaction occurs (Web, Apple, Google, etc.), and their status (Free trial, Renewed, etc.) If you need to know where your customers are located, please contact us.įurther below is the Customer's billing history, which you can also access in full by selecting the Billing history tab on the left side of the page. Note: Not all postal codes are collected with transactions because not all card issuers perform a zip code check during purchases. When you click on a customer's profile/account on this page, a new page opens with basic information about your customer such as the date they first signed up, their last payment, their next payment, the last time they logged in, and the primary platform they use to watch your content. You can also give free access to your product using Add customer. ![]() On this page, you can create customer filters, add a customer, export a CSV of customer transactions, and search for a specific customer and take certain actions on their account. You can also create a filter “Has access to product” if you want to see all users who have purchased the same product. If the customer has made multiple purchases, the most recently purchased item will appear on the Customers page and the Customers. Web), and their current status which can be sorted either by their added date or date of last activity. You will see a list of your customers which includes which product they purchased, their billing cycle and source (e.g. ![]() To access the Customers page from your admin, navigate to Customers > All Customers. ![]() Note: For a more in-depth look at your customer insights, be sure to check out your subscribers report. The Vimeo OTT Customers page shows details about the people who are engaging with you, whether you're selling a subscription, transactional products, or both. You can get insight into different segments of customers and take action accordingly. We understand that having access to and filtering information about your customers is critical for long-term success. How do I filter, view, & export customers?.What actions can I take on my customers?.Any Producer’s actions or omissions with respect to your personal information.Programs may be withdrawn at any time without notice. The continued availability of any Program or the availability of particular Program within a subscription channel.All opinions and statements expressed by or in Programs (or related materials) are those of the Producer and/or persons involved in the production of the Program, not Vimeo. The content of any Program or the suitability of any Program for any audience.The quality of your viewing experience depends on a number of factors, including your viewing device and the quality of your Internet connection. Vimeo does not guarantee that you will be able to use the Vimeo OTT Service at all times, or view any Program uninterrupted, error-free or displayed at any particular resolution. The continued support for a particular feature of the Vimeo OTT Service.The availability of the Vimeo OTT Service for any particular device, operating system, or browser.The availability of the Vimeo OTT Service in a particular jurisdiction.
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